For most people, taking their car in to get serviced is pretty low on their list of priorities. At best, it’s yet another in a seemingly endless parade of bills. At worst—and maybe this is our subconscious speaking—we’re afraid that the service technician is going to find something horribly wrong with our vehicle that’ll cost an arm and a leg to repair. Shaun Merritt, the longest-running Quicklane Service Advisor at Team Ford, aims to make that experience a bit more comfortable. And if he can’t help you relax (considering he could talk the ear off a dead horse), he’ll at least have you so wrapped up in whatever he’s telling you that you won’t even think about your service appointment!
People liken oil to the blood running through a car’s veins, which makes working in our Quicklane service department a fitting job for Shaun, who was basically born and raised to work in the automotive industry. Growing up in his family’s repair shop/wrecking yard/towing company, Shaun was working the counter as early as age 13 and started towing vehicles the day he got his license at 16. While his father wanted him to follow in his footsteps and become a mechanic, the outgoing young Shaun preferred talking to people in the front of the shop. Shaun left automotive for a string of random professions, from student to real estate agent to running a funeral home. But at the end of the day, he always came back to the automotive industry.
His knowledge of all things with an engine helps him out at home, where he wholly embraces the “redneck lifestyle” of barbequing, quading, and dirt-biking on his plot of original homesteader farmland that he lives in with his daughter, neighbouring his father and aunts. When he isn’t helping out around their properties “taking out wasp nests”, he’s visiting for a weekly coffee date with the aunts—and if they can talk half as much as Shaun does, we imagine them to be pretty long coffee dates. But when Shaun wants to relax, he hops on a dirt bike with his girlfriend Ashley and rips around the property. He got his first dirt bike when he was 3, and has been riding ever since. Every day after school he’d drop off his bag and hit the trails with his friends, including the time he went through a barbed wire fence and almost lost his ear.
Of course, you won’t actually lose an ear talking to Shaun when you come to Quicklane, but you will experience some of the warm and friendly, down-home hospitality he’s known for—the type of hospitality that makes Team Ford Edmonton’s favourite Ford dealership.