Service Advisor Sara Cross is an open book; at least, that’s how she describes herself. While she’s not wrong, we think she’s selling herself short. She’s more like an open book being read while basking in sunshine with a nice, cold drink. Or maybe, since she loves snowboarding so much, an open book being read by a fireplace with a view of the mountains out of the cabin window. Either way, Sara brings a warmth and energy to the Team Ford service department that is second to none.
Originally from Edson, Sara was the youngest of four children. Homeschooled until grade 10, Sara comes from an automotive family, with one sibling receiving their small engine mechanic ticket, and the other two following in their father’s footsteps and becoming truck drivers. While she spent lots of time with them and her father, who would repair his trucks at home himself, driving a truck for a living never interested her. She’d rather spend time with people, than in such a solitary profession. Spending time with her brothers helped prepare her for the automotive industry, including merciless teasing by one of them who, one time, “stuffed me in a garbage can.” Her first foray into the industry occurred about twelve years ago, when she worked at an oil change shop in high school. Never one to stay still, Sara eventually moved around the province, jumping into new places and situations fearlessly. She started by moving to Red Deer to work at a body shop, starting at reception and working her way to repairing vehicles. A quick pit stop at a Ford dealer in Whitecourt was followed by work at another Edmonton Ford dealership, before settling down at Team Ford in 2014.
Of course, there’s more to Sara than just Ford service. Fiercely athletic, she loves to stay active and swim (”If I see a body of water, chances are pretty good I’m jumping into it!”). She also plays a ton of competitive slo-pitch in the summer, before transitioning to snowboarding in the winter. Her and her fiancé plan on getting married in Jasper, where they took their first trip together. The way Sara approaches snowboarding is similar to how she approaches most things in her life: head first. She’s only snowboarded for six years, and thinks she’s still learning, but “getting braver every time.” Considering how fearlessly she has tackled every other challenge in her life, we think she may be selling herself short again. Team Ford is lucky to have someone like Sara who goes into every situation with such a positive attitude, and we can’t wait for you to come visit her at our service department to experience it for yourself.